RelaxRate
Customer Support Center
Lean on our support centre when you shop with Konica Minolta. If you have any questions or want to find out something some more information, we are here to help! If this page does not answer all your questions, feel free to reach out to our support team.
Terms and conditions
Frequently asked questions
How can I reach Konica Minolta customer service?
Our customer service department operates from Monday to Thursday from 9:00 AM to 5:00 PM, and on Fridays from 9:00 AM to 4:00 PM.
Tel: +371 67 491149
Email: support.eshop@konicaminolta.lv
How much does a delivery cost?
The delivery of all our products is free of charge.
How can I see my delivery status?
To check the delivery status, please contact our customer service department.
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
Do you deliver to different delivery addresses with one order?
Currently, we can only deliver one order to a single address. If you need items to be delivered to different addresses, please place separate orders or contact our customer service department.
E-Mail: support.eshop@konicaminolta.lv
Phone: +371 67 491149
E-Mail: support.eshop@konicaminolta.lv
Phone: +371 67 491149
Where can I see my invoices?
All invoices are sent via email to the email address provided during the order placement.
Where can I unsubscribe for the newsletter?
To unsubscribe for our newsletter please click here.
Can I cancel my order?
To cancel an order, please contact our customer service team:
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
Are prices including VAT?
As this is a Business-to-business shop, prices are without VAT. You will see VAT explicitly shown on the invoice.
If a product is not available online, can I order via phone?
If you can't find what you're looking for in our online store, our customer service team will be happy to assist you. Please contact our customer service team at:
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
Which payment methods do you allow?
Upon placing an order, an invoice will be issued to you, which you can pay via a bank transfer.
Do I have to create a customer account to order something?
No, we offer the option to place an order without creating a customer account.
How can I change my name, the e-mail address or the address?
If you want to change your name, email address, or address, please contact our customer service team:
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
E-Mail: support.eshop@konicaminolta.lv
Tel: +371 67 491149
Where can I address GDPR-related queries?
You can find our Privacy Policy here.
For GDPR-related queries please get in contact with our GDPR team via support.eshop@konicaminolta.lv
For GDPR-related queries please get in contact with our GDPR team via support.eshop@konicaminolta.lv
Where can I find general Terms of Use of Konica Minolta shop?
You can find the general Terms of use of this shop here.
Will there be an additional charge for toner or services?
Our RelaxRate packages include automatic toner ordering and delivery, as well as full servicing, for which you won't need to pay any additional fees. For more information about RelaxRate services, click here.