24/7 remote monitoring - instant support with instant access
By renting a printer with RelaxRate, we will be able to monitor its operation remotely. This means that we will always know the status of your printer. So, when you contact us with any request, our team will already have all the information needed to address the issue.
- Home>
- Renting a printer>
- RelaxRate services>
- 24/7 Remote monitoring
1. Remote issue resolvingReduce the need for on-site repairs. Most issues can be resolved remotely. If an on-site visit is required, having precise data means our field engineers arrive optimally prepared.
2. Printer is always uptimeMachine uptime is maximised. Real-time data enables us to analyse and solve problems, check individual parts’ lifetime, and act proactively before a breakdown.
3. New features comingNew features and security patches are updated as soon as they’re available.
What security measures are in place with 24/7 remote monitoring ?
Step 1
The remote connection securely relays system data to a remote monitoring agent.Step 2
This data passes through a secure Konica Minolta server and to a Support Staff Console.Step 3
Our support team diagnoses and remotely repairs your printer.
How does it work?
1. Error code appears on your printer Our printers are monitored 24/7. If during these checks, any issues occur the device will alert you with an error message.
2. Reach out to Konica Minolta Service TeamOnce you receive this alert, just reach out to our Konica Minolta support team. You can do this by raising a Service ticket via our customer portal.
3. Direct Remote SupportAs soon as our team recieve this ticket we will deliver the support required. This may be done remotely or on site by one of our experienced technicians.
4. Back to business - Issue solved!Once the repair is complete you can return to printing as usual! The printer will continue to monitor 24/7 and will raise an alert if needed.
Get your printer with RelaxRate
You can get a range of customer benefits including Remote Monitoring and more by renting a printer with RelaxRate. Take a look at our RelaxRate packages and rent your desired printer at a fixed monthly fee.
Find out more about RelaxRateTake a look at our printers that you can rent with RelaxRate
For demanding users
bizhub C251i
A3ColorCopyScanAutomatic 2-sides printingAutomatic 2-sides scanning
- A3 color multifunctional printer;
- Paper formats A6-A4/ A3;
- Copy, scan, print;
- From 300 color prints included;
Rent 75,00 EUR / month
See detail
In stock
Everyday printing
bizhub C257i
A3ColorCopyScanAutomatic 2-sides printingAutomatic 2-sides scanning
- A3 color multifunctional printer;
- Paper formats A6-A4/ A3;
- Copy, scan, print;
- From 300 color prints included;
Rent 67,00 EUR / month
See detail
In stock
Small office
bizhub C3321i
A4ColorCopyScanAutomatic 2-sides printingAutomatic 2-sides scanning
- A4 color printer;
- Paper formats A6-A4;
- From 250 color prints included;
- From 500 black-and-white prints included;
Rent 43,00 EUR / month
See detail
On request
What else does RelaxRate include?
Toner ordering and delivery
Konica Minolta will handle time-consuming tasks that take away from your work. When you rent a Konica Minolta printer with RelaxRate, we will automatically deliver toners to you before they run out.
On-site services
From installation onwards, we are there to support you. We will install your chosen printer for free, provide on-site training and offer on-site technical support and maintenance.
Print package with RelaxRate
By choosing any RelaxRate package, you receive a specified number of color and black-and-white prints each month.
bizhub SECURE
The RelaxRate Large package price includes the bizhub SECURE service, which ensures the security of your company's data.
Possibility to rent used printer
With the bizhub Refreshed program, Konica Minolta offers you to rent a high-quality used printer at a lower price with all the guarantees and flexible contract terms that are provided when renting a new printer.
Let’s talk about your printing. Feel free to contact us!
Diana Veinberga
