Konica Minolta, Inc. (Konica Minolta) has launched the DX Support Platform for Local Governments (DX Support Platform), a new service to help local governments throughout Japan with digital transformation (DX).
Japanese local governments have experienced unprecedented manpower shortages in recent years, partly because of the ever-increasing workload per employee caused by the Covid-19 pandemic and natural disasters, and partly because of the rapid aging of employees. Under the circumstances, local governments have high hopes for digital transformation (DX). By streamlining and standardising work processes, it is expected to solve these problems and dramatically enhance productivity.
With the DX Support Platform service jobs that can only be done by government employees and those that can be done by non-government employees can be classified. For this purpose, work volume and procedures are comprehensively visualised. Using robotic process automation (RPA) and AI-OCR technologies, the service aims to reallocate tasks that were conventionally done by government employees to non-government employees. In this way, the service allows government employees to concentrate on the jobs that only they can do and reduces their excessive workload, thus helping to improve public services. Furthermore, it can assist the business continuity planning (BCP) of local government employees when mobilised to respond to an emergency.
Konica Minolta has worked with more than 50 local governments to develop its new service. The company was able to draw on its many years of experience in the manufacturing industry and has developed a method for applying its BPR approach.
Konica Minolta aims to extend the DX Support Platform to 100 local governments during FY2021 and 1,000 local governments by FY2023 in cooperation with all its business partners (34 companies as of June 2021).
Values Offered by DX Support Platform
Throughout its long history as a manufacturer, Konica Minolta has continuously improved its business processes through a data-driven approach, by intensively collecting data and visualising problems to be solved, in line with its Quality Policy, “Management based on facts.” The DX Support Platform was developed leveraging the know-how the company has gained through such experience. The company classified as many as 800,000 data items collected in on-site surveys into some 4,800 patterns according to job and work categories, analysed them by AI, and succeeded in developing a template for a support menu that encompasses visualisation, problem identification, optimisation, standardisation and sharing.